Kentucky PWG respects your privacy. Across our business, around the world, we will only collect, store and use your personal information for defined purposes. We use your information to support and enhance our relationship with you, for example, to process your requests, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We only share your personal data outside the Kentucky PWG family of companies with your consent or with companies that help Kentucky PWG fulfill its obligations with you, and then only with partners who share Kentucky PWG's commitment to protecting your privacy and data. At any time you may contact Kentucky PWG with any privacy questions or concerns you may have. You also may ask at any time to see the data you have given us and request correction or deletion. Our goal is to ensure the highest levels of security and confidentiality.

Privacy and Data Security

At Kentucky PWG, your right to privacy and data security is a primary concern. That's why, when you visit Kentucky PWG.com, we help you maintain control over your personal data on the Internet. Below are the guidelines we use for protecting the information you provide us during a visit to our Internet site (www.kentuckypwg.com) or when you use our online support offerings. Other Kentucky PWG and Kentucky PWG Co-branded sites may operate under their own privacy and security policies. Visit www.nclnet.org/essentials to learn more about how to protect your privacy on the Internet through a consumer education campaign called Online E-ssentials.

Kentucky PWG only asks for specific types of personal information

In a few areas on our Web site and online customer support tools, we ask you to provide information that will enable us to enhance your site visit, to assist you with technical support issues or to follow up with you after your visit. It is completely optional for you to participate.

For example, we request information from you when you:

1.       Register on Kentucky PWG.com

2.       Request a quote

3.       Place an order

4.       Provide feedback in an online survey

5.       Participate in a sweepstakes or other promotional offer

6.       Request e-mail notification of your order status

7.       Subscribe to a newsletter or a mailing list

8.       Fill out a support request

In each of the instances above, we may ask for your name, e-mail address, phone number, address, type of business, customer preference information, customer number and service tag number, as well as other similar personal information that is needed to register or subscribe you to services or offers. If we ever ask for significantly different information we will inform you. In the case of newsletters or mailing lists, you will be able to "unsubscribe" to these mailings at any time.

Kentucky PWG only uses your personal information for specific purposes

The information you provide will be kept confidential and used to support your customer relationship with Kentucky PWG. Among other things, we want to help you quickly find information on Kentucky PWG.com and alert you to service upgrades, special offers, updated information and other new products and services from Kentucky PWG. Agents or contractors of Kentucky PWG who have access to your personal information and prospect information are required to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Kentucky PWG. Kentucky PWG may enhance or merge your information collected at its site with data from third parties for purposes of marketing products or services to you.

You can opt-out of receiving further marketing from Kentucky PWG at any time

Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only Kentucky PWG (or agents working on behalf of Kentucky PWG and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information.

Kentucky PWG will not disclose your personal information to any outside organization for its use in marketing without your consent

Information regarding you (such as name, address and phone number) or your order and the products you purchase will not be given or sold to any outside organization for its use in marketing or solicitation without your consent. Your information may be shared with agents or contractors of Kentucky PWG for the purpose of performing services for Kentucky PWG.

Internet Commerce

The online store at Kentucky PWG.com is designed to give you options concerning the privacy of your credit card information, name, address, e-mail and any other information you provide us. Kentucky PWG is committed to data security with respect to information collected on our site. We offer the industry standard security measures available through your browser called SSL encryption. If at any time you would like to make a purchase, but do not want to provide your credit card information online, you may place an order without credit card information and a representative will contact you. Alternatively, you may always contact a sales representative over the telephone. Simply call 1-866-NEXGEN-9. It has always been a Kentucky PWG practice to contact customers in the event of a potential problem with your purchase or any normal business communication regarding your purchase.

Customized Experience

New technologies are emerging on the Internet that help us deliver customized visitor experiences. At Kentucky PWG, we primarily use "cookies" to help us determine which service and support information is appropriate to your machine. Our use of this technology does not mean that we automatically know any information about you. We might be able to ascertain what type of computer you are using, but beyond that, our use of cookies is designed only to provide you with a better experience when using www.kentuckypwg.com. Kentucky PWG has no desire or intent to infringe on your privacy while using the Kentucky PWG.com site.

Third-Party Sites

Please be aware that other web sites that may be accessed through our site may collect personally identifiable information about you. The information practices of those third-party web sites linked to Kentucky PWG.com are not covered by this privacy statement.

You are solely responsible for maintaining the secrecy of your passwords or any account information. Please be careful and responsible whenever you're online. If you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return. While we strive to protect your personal information, Kentucky PWG cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

Children's Privacy

Kentucky PWG takes children's privacy seriously. Kentucky PWG does not seek to collect personal information about children through its Web site. Like other operators of Web sites for children, Kentucky PWG is prohibited by law from conditioning a child's participation in an activity disclosing more personal information than is reasonably necessary to participate in the activity.

If a child submits information to us through any part of our Web site and we know that the person submitting the information is a child, we delete the information as soon as we discover it and do not use it for any purpose, nor do we disclose it to third parties.

Since we do not seek to collect any personal information about children, and we delete such information that we collect inadvertently as soon as we discover that a child has submitted it, we typically retain no information about children that could be reviewed or deleted. In the odd event that a parent requests review or deletion of information about a kid before we have discovered and deleted the information, then we will of course honor that request.

Other Web sites

Kentucky PWG's Web sites contain links to other Web sites that are not operated by Kentucky PWG. Kentucky PWG is not responsible for the privacy practices of the Web sites that it does not operate. Some parts of the Web site are animated using downloadable applications with Macromedia's Shockwave/Flash.

Contact Kentucky PWG

Kentucky PWG is the sole operator of the Kentucky PWG Web sites. If you would like to contact us for any reason regarding our privacy practices, please call or write us at the following address:

Kentucky PWG
205 Powell Place
Brentwood, TN 37067
615-369-0674

Kentucky PWG wants to help you keep your personal information accurate

You can request the individual information that Kentucky PWG has collected by submitting a request.

Effective Date: Sunday, May 13, 2007